Terms and conditions of use of the Boulangerie Ange loyalty program

These terms and conditions of use (the “Terms”) set out how the BOULANGERIE ANGE Loyalty Program operates. The program is managed by Ange Canada Inc., a company located in Quebec and responsible for running the network of points of sale affiliated under the Boulangerie Ange banner.

Membership in the BOULANGERIE ANGE Loyalty Program is open to any natural person residing in Quebec, acting as a consumer, who wishes to take part in the program and accepts the general conditions of enrolment (hereinafter the “Member”).

By joining the BOULANGERIE ANGE Loyalty Program, the Member acknowledges having read and unreservedly accepted these Terms.

Ange Canada Inc. reserves the right to amend the terms and conditions of use of the program at any time, provided that Members are informed in accordance with applicable legislation.

I) Purpose

The BOULANGERIE ANGE Loyalty Program (hereinafter the “Loyalty Program”) allows holders of a BOULANGERIE ANGE loyalty card to accumulate visits at participating BOULANGERIE ANGE points of sale. After seven visits, the Member receives a gift coupon whose value is calculated according to the total amount spent during those visits.

The BOULANGERIE ANGE Loyalty Program also offers certain benefits, such as free items or discounts during special events held in a bakery, or on significant dates such as the Member’s birthday.

II) Conditions of membership

1) General conditions

The BOULANGERIE ANGE loyalty card is reserved for individuals acting as natural persons. If you are under eighteen (18) years of age, you confirm that you have obtained the authorization of your parents, guardians or legal representative to enrol in the Loyalty Program.

The BOULANGERIE ANGE loyalty card is free of charge. It is available at all BOULANGERIE ANGE points of sale participating in the Loyalty Program.

A valid mobile phone number is required to enrol in the Loyalty Program. Alternatively, it is also possible to enrol by providing an email address. Acceptance of these terms and conditions of use and the provision of certain information set out below are required in order to complete enrolment in the Loyalty Program and to benefit from its advantages.

2) Confirming membership & activating the loyalty card

To confirm their membership in the Loyalty Program, activate their loyalty card and access their loyalty account in order to benefit from its advantages, the Member must visit a bakery to provide their email address or phone number, and thereby receive their physical loyalty card. They may also consult the required information on the www.boulangerie-ange.ca website, in the “My loyalty account” section.

The Member undertakes to provide accurate and valid information at the time of enrolment. It is the Member’s responsibility to keep this information up to date by visiting the www.boulangerie-ange.ca website, in the “My loyalty account” section.

Once enrolment is confirmed and the loyalty card has been received, the Member may use their physical card during their visits to benefit from the advantages of the program.

The Network may under no circumstances be held liable where an advantage is not received because the information provided proves to be inaccurate or out of date.

To be informed of promotional offers and to receive commercial communications relating to BOULANGERIE ANGE in the form of a newsletter, the Member must accept the following statements by checking the “Yes” box:

• I would like to receive deals and news from BOULANGERIE ANGE by email.
• I would like to receive deals and news from BOULANGERIE ANGE by text message.

Otherwise, the Member checks the “No” box and will not receive any promotional and/or commercial communication.

If the Member no longer wishes to receive these newsletters, they simply need to unsubscribe using the link at the bottom of the newsletters, without being excluded from the Loyalty Program.

III) Terms of use

1) The advantages

• Visits *: accumulate visits for every purchase within the BOULANGERIE ANGE network. Once the loyalty cardholder has accumulated 7 visits, they receive a coupon whose market value corresponds to approximately 4% of the pre-tax amount spent during those last 7 visits. Additional promotional offers are regularly available on the www.boulangerie-ange.ca website or offered through the newsletters.

• Birthday tart *: one tart of your choice, free, on your birthday. This offer is reserved for loyalty cardholders who have completed their enrolment in the program and who have accumulated, each year, $10 in purchases in the three months preceding their birthday. A text message is then sent the day before their birthday.

As set out in the text message, the tart must be collected on the day of the birthday itself (or the following day if the birthday falls on a public holiday). Collection may only be made by the customer holding the loyalty card, upon presentation of the loyalty card and of photo identification.

* conditional offers, subject to change

2) How the loyalty card works

At each visit to the till of a BOULANGERIE ANGE point of sale participating in the Loyalty Program, the Member presents their physical loyalty card to the sales associate, who scans it while the sale is being entered and before the receipt is closed.

No visit may be credited to the loyalty account retroactively once the receipt has been closed.

Visits are accumulated immediately and can be viewed on the www.boulangerie-ange.ca website, under “My loyalty account”.

Visits accumulated on a loyalty card whose enrolment has not been completed on the www.boulangerie-ange.ca website, under “My loyalty account”, cannot give rise to a coupon.

A loyalty card that is not used for 24 consecutive months from the last transaction results in the cancellation of the visits accumulated on the loyalty account.

If a physical loyalty card is damaged, the balance of accumulated visits is not lost. It is then possible:

• Either to print or to show your GENCOD on your smartphone.
• Or to collect a new loyalty card at a participating point of sale and contact the Loyalty Program manager (Article V.), providing the following information: new loyalty card number, previous loyalty card number, and the email address given at the time of enrolment in the Loyalty Program.

Once the new loyalty card has been activated and linked to the loyalty account, the visits are transferred and the previous loyalty card is deactivated.

If a loyalty card is lost or stolen, it is possible to collect a new loyalty card at a participating point of sale and contact the Loyalty Program manager (Article V.), providing the following information: new loyalty card number, previous loyalty card number, mobile phone number and the email address given at the time of enrolment in the Loyalty Program.

Once the new loyalty card has been activated and linked to the loyalty account, the visits held on the previous card at the time of the transaction are transferred to the new one, and the previous loyalty card is deactivated.

4) Period of validity of the enrolment

Enrolment in the Loyalty Program is valid for an indefinite period. The Member may, however, terminate their enrolment at any time by notifying their decision by mail or by email to the BOULANGERIE ANGE Marketing Department (Article V).

A loyalty card that is not used for 24 consecutive months from the last transaction results in the cancellation of the visits accumulated on the loyalty account.

5) Liability

The Network may not be held liable in the event of a malfunction of the Loyalty Program, of improper use of the loyalty card, of loss, theft or deterioration of the loyalty card, or of inaccurate or invalid information provided by the Member when activating their card, without this list being exhaustive.

The Member undertakes to use their loyalty card in accordance with these terms and conditions of use, which they unreservedly accepted when confirming their membership.

These Terms are governed by the laws of Quebec and by the federal laws of Canada.

IV) Data collected

1) Personal information

The personal information required to enrol in the BOULANGERIE ANGE Loyalty Program is: title, last name, first name, mobile phone number, postal code, city, province, date of birth, loyalty card number, password and email address.

2) Purchase and communication data

The behavioural data collected may be as follows (depending on your level of contact, your newsletter subscription or your enrolment in the program):

• Amount, date and details of purchases
• Opening of and clicks on emails
• Receipt of text messages
• Use of promotional offers
• Responses to satisfaction surveys

Information is also captured on the type of device used to consult the online services, which are managed by our technical operator Adelya, as well as its IP address.

3) Locally stored data and cookies

Cookies are placed as you browse your customer area and the other websites of the service, in order to make your browsing and your sign-in smoother, and to retain your layout preferences.

Mobile devices may be geolocated with the user’s consent, making it possible to search for a nearby bakery, for example. This information is not stored on the servers.

User preference cookies are also placed in order to retain sign-in details, provide faster access to the online areas, and store your display preferences.

No cookie linked to advertising targeting is placed.

To object to the use of cookies, you can change your browser settings.

4) Purpose of the processing

The data collected about you is processed electronically for the following purposes:

• For subscription to the newsletter or to the receipt of deals and offers: the creation of a file for the purpose of targeted promotional communication by email or text message, respecting the consents you have given for each medium.
• For enrolment in the program and/or the online customer area: the creation of a customer file for the purpose of running a loyalty program. As part of the program, you will receive information about your account and about the program; this non-promotional communication forms part of the program you chose to join.
• Aggregate reports, for internal Network, analysis and statistical purposes only.
• Monitoring of the use of our technical operator’s platform, in order to optimize usability and functionally improve the services.

5) Right of access, correction and deletion

• Right of access and correction: You may access the information concerning you, correct it or adjust your communication consents: in your online loyalty area, or by writing to the BOULANGERIE ANGE marketing department (Article V).
• Right of access: You also have the right to receive a copy of the personal information we hold about you.
• Right to erasure: You may request the erasure of your personal information. Please note that we may retain certain information concerning you where the law requires us to do so.
• Right to object: An unsubscribe link is always available at the bottom of any communication sent to you. That unsubscribe page is accessible there.

You may also object to the processing of your data. To find out more, consult your rights on the website of the Commission d’accès à l’information du Québec: https://www.cai.gouv.qc.ca.

A request to delete the information that is mandatory for enrolment (Article IV.1) will exclude you from the Loyalty Program and you will thereby forfeit the advantages accumulated on your loyalty card.

For all such requests, you may contact the BOULANGERIE ANGE marketing department (Article V).

6) Confidentiality of your password

You are responsible for the confidentiality of the password you have chosen to access your account in the online customer area. You undertake to keep this password secret and not to disclose it to anyone.

7) Retention and security of the data

Our technical operator has put the following measures in place:

• Confidentiality of the password.
• Data with no activity is anonymized after 3 years without activity, then fully deleted after 5 years, unless a specific request is received before that date.
• The data is kept in secure data centres located in Europe.

We may occasionally amend this data use policy. Where necessary, we will inform you and/or seek your consent. We advise you to consult this page regularly in order to be aware of any changes or updates made.

For any question relating to these terms and conditions of use of the Loyalty Program, or for any request relating to your personal information, you may contact the BOULANGERIE ANGE marketing department (Article V.)

V) Contacting and following up on your Boulangerie Ange loyalty account

For any question relating to the Loyalty Program or for any request relating to your personal information, the Member may submit a request in writing to the following address:

• By mail: Service Marketing ANGE, 1275 Rue Gay-Lussac, Boucherville, QC J4B 7K1
• By email: contact@boulangerie-ange.ca

All ANGE bakeries located in Quebec take part in the Loyalty Program.